Frequently Asked Questions
Everything you need to know about your Michael Costello experience.
When will my order ship?
Standard orders are typically processed within 2-3 business days. For our Made-to-Order or Couture pieces, please refer to the specific lead time listed on the product page, as these items are handcrafted specifically for you.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that custom gowns, intimate apparel, and final sale items are non-returnable.
Do you offer international shipping?
Yes, we ship Michael Costello designs worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected shipping method.
How do I determine my size?
Each product page features a detailed size guide. Since our designs vary in silhouette and fabric stretch, we recommend comparing your measurements to our chart. For custom sizing inquiries, please contact our concierge team.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase. After this window, we are unable to modify or cancel the order.
Are your garments authentic?
Every item purchased directly from our official website is a guaranteed authentic Michael Costello design, crafted with premium materials and signature attention to detail.